SHIPPING
***Due to COVID-19, deliveries may be delayed since shipping carriers prioritizing essential items first***
Where do you deliver?
Currently we are able to accept online orders to shipping addresses within the United States and we do international shipping within International Shipping Places.
International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. Please note that $12 handling fee will be charged for international shipping.For shipments outside of the United States, the customer will support the local taxation of the country of consumption.
To ensure the secure delivery of your order, Rhona Sutton Jewellery, LLC. does not ship orders to post office boxes. Rhona Sutton Jewellery, LLC. is able to accept post office box addresses for your billing needs.
Shipping option, delivery time and cost?
Continental U.S.
| OPTION | TIME | COST |
|
Standard Shipping |
3-7 business days after processing |
FREE on orders over $100 (include $100) $4.95 on orders under $100 |
|
2 days shipping |
2 business days after processing |
FREE on orders over $150 (include $150) $10.95 on orders under $150 |
|
Next day shipping |
Next business day after processing |
$30.35 |
Alaska, Hawaii, Military Addresses, & U.S. Territories*
* Due to military handling time, delivery to APO/FPO Military Address may take up to 21 Days.
* U.S. Territories include: American Samoa, Guam, Marshall Islands, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands
| OPTION | TIME | COST |
|
Standard Shipping |
21 business days after processing |
$20.95 |
All orders ship Monday – Friday, excluding federal holidays within the United States. Delivery is Monday to Friday.
***Due to COVID-19, Standard Orders are processed within 3 to 5 business days***
2 Day and Next Day orders must be placed by 1PM EST to start processing the same day. Orders received after 1PM EST or on Saturday and Sunday are processed the next business day.
Next-day delivery is not offered for watches or engraved items.
During peak holiday and promotional periods order processing times may be longer
Please allow an additional 1-2 days for delivery of standard engraved items and an additional 3-4 days for delivery of monogrammed and hand-engraved items.
How do I track my order?
When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Order Status page and enter your order number, email address and billing zip code. Please note that you will not be able to track your order until the day after you receive your tracking information.
Customer Service
To inquire about shipments within the U.S. APO or FPO addresses, please contact us at:
Rhona Sutton LLC
104 West 40th Street,
Suite 503,
New York,
NY 10018,
USA
Email:customersupport@rhonasutton.com